Showing 1-10 of 22 Books
Customer Survey Guidelines
This document can serve as a guideline for setting up and improving a customer survey. Developed by WaterWorX Community of...
Publications , Tools and Guidance
Complaint Process Guidelines
This document can serve as a guideline for setting up and improving the customer complaint process. Developed by WaterWorX Community...
Publications , Tools and Guidance
Experiences with Pre-Paid Dispensers:...
In this report we seek to contribute and facilitate the decision-making process of utilities concerning PPDs. We examine experiences with...
Tools and Guidance
Learning Approaches in WOPs:...
The aim of the paper is to provide the conceptual basis for understanding capacity development and learning approaches in Water...
Tools and Guidance
Framework for Analyzing Water...
The BEWOP Framework for Analyzing Water Operators' Partnerships (WOPs), serves to provide WOP practitioners and interested parties with a structure by which...
Tools and Guidance
Case Study on Utilities’...
Presentation on case study utilities' good practices: Kafubu Water and Sewerage Company Limited (KWSC), Zambia. Document describes the background of...
Tools and Guidance
Case Study on Utilities’...
Presentation on case study utilities' good practices: Swaziland Water Services Corporation (SWSC), Kingdom of Swaziland. The document presents the background...
Tools and Guidance
Case Study on Utilities’...
Presentation on case study utilities' good practices: Municipality of Walvis Bay, Namibia. The document shares information on the background the...
Tools and Guidance
Water safety plan manual...
In 2004, the WHO Guidelines for Drinking Water Quality recommended that water suppliers develop and implement "Water Safety Plans" (WSPs)...
Tools and Guidance
National WOPs Facilitation Guidelines
These guidelines were developed by PERPAMSI, the national association of operators in Indonesia supporting and facilitating national WOPs. The guidelines...
Tools and Guidance